Autoritatea Nationala pentru Protectia Consumatorilor a declansat o ancheta pe piata recuperarilor de creante. Inspectorii ANPC vor sa vada daca sesizarile privind presiunile facute la adresa datornicilor sunt reale. Expertii spun ca in piata se practica un adevarat terorism la adresa persoanelor cu datorii.

So, can you guess the industry that drew the most fire from consumers last year, according to the Better Business Bureau? If you picked the banking industry—a good guess, given the 140-odd bank failures in 2009—you guessed wrong. Turns out that more Americans were hopping mad about their wireless carriers, with a grand total of 37,477 complaints lodged through the Better Business Bureau, according to a Wall Street Journal blog post.

Complaints "rang[ed] from device malfunction to billing," the Journal reports, although the story includes another interesting statistic: a full 9...

    The market for qualified call center agents is becoming more and more competitive, but looking beyond conventional labor pools and recruiting methods can help managers uncover an abundant agent supply.

There’s a reason why you and so many of your contact center contemporaries are finding it harder and harder to find and keep qualified agents. According to the Department of Labor’s Bureau of Labor Statistics, the demand for agents will increase 25 percent from 2006 to 2016, but the...

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London, United Kingdom - 22nd February 2010 - Sabio's Consultancy Practice has launched a performance analytics framework - Sabio Insight - developed specifically to help customer service organisations measure the performance of their operations in six key areas. Sabio Insight has been designed as a self-assessment tool, and features an integrated series of benchmarking exercises to enable contact centre management to assess performance across their entire operation. This ranges from initial customer data acquisition through to the ongoing assessment of operational efficiency.

Sabio Insight uses a series of spider diagram techniques to provide organisations with immediate ...

2009 brought an end to an eight-year period of growth for the Romanian IT&C industry, which last year registered 12% lower turnover, to 8.2bn euros from 2008, according to a survey by the Institute for Computer Technologies. "The crisis fallout was strongly felt in 209, when turnover of the entire IT&C industry slid to 8.28bn euros (-12%), falling back to the level of 2007.

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HP Romania, the local subsidiary of the world's largest PC manufacturer, posted a higher net profit than the 5.4 million euros recorded in 2008, having rendered its operations more efficient, despite a decline in revenues.

"2009 was a bad year for HP Romania. The company lost last year what it gained in 2008, but the business  was more profitable, so we did not operate redundancies," said Radu En...

Spain - 19 February, 2010 - Presence Technology, a global software provider of a modular all-in-one Contact Center Solution Suite, and Teleopti, a provider of solutions for strategic workforce management for Contact Centers, have joined forces with a collaboration agreement to optimize the management and performance of their Contact Center applications.

"This partnership represents for us an improvement in the service we provide to our customers. The workforce management solutions offered by Teleopti perfectly complement the suite of Presence, and the combination of both technologies ensures an increase in the return of inv...